French Customer Service Agent
RayaCXVerified company
On-site — 6th of October City, Egypt
Pay
Not listed
Job type
Contract · On-site
Hours
Flexible
Location
6th of October City, Egypt
About the role
A French-speaking customer service role handling inbound and outbound calls for RayaCX at an on-site location in 6th of October City, Egypt. It is a temporary contract open to graduates, undergraduates, and gap-year applicants, with flexible hours including weekends and holidays.
What you'll do
- Handle inbound and outbound customer calls in French
- Address customer inquiries and concerns
- Escalate priority issues
- Document customer interactions and maintain records
- Meet individual and team performance goals
- Improve product knowledge and stay updated on policies
- Collaborate with team members to ensure satisfaction
- Adhere to company guidelines and quality standards
What you'll need
- Fluency in French, written and verbal
- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making abilities
- Ability to work in a fast-paced environment
- Proficient in MS Office and computer applications
- Willingness to work flexible hours, weekends, and holidays
- Graduates, undergraduates, and gap-year applicants
Skills
About RayaCX
RAYA Customer Experience (RayaCX) provides BPO and customer experience services for Fortune 1000 companies across North America, Europe, the Middle East and Africa. Since 2001 it has run contact centers in Egypt, including Cairo, 6th of October City, Alexandria, Assiut and Hurghada, with English, Arabic and multilingual teams. These roles are on-site.
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