Taking applicationsChat / Email·Posted 8d ago
Manager, Enterprise Outcome Architects (Customer Success)
NotionVerified company
San Francisco, California New York, New York (United States)
Pay
$108–$132/hr
Job type
Full-time · Remote
Hours
Flexible
Location
San Francisco, California New York, New York (United States
Open to people in the United States
EnglishLead level
About the role
This is a manager role leading Notion's Enterprise Outcome Architects team, combining customer success, account management, and solutions engineering to drive adoption, retention, and expansion for large customers. It is an onsite role based in San Francisco or New York, with a stated NYC base salary range of $225,000–$275,000 per year.
What you'll do
- Lead Enterprise Outcome Architects team
- Drive product adoption and retention
- Own a subset of renewals
- Recruit, train, and mentor team
- Build KPI/OKR system
- Partner with solutions consulting and forward deployed engineers
- Channel customer feedback into product development
- Lead high-stakes customer engagements
What you'll need
- 5+ years people management in CS, sales, SE, or account management
- Experience with Fortune 500 and strategic customers
- Experience working with technical stakeholders
- Experience driving AI adoption
- Executive communication and tradeoff resolution
- Strong leadership and team inspiration
- High ownership mentality
- Comfortable with early-stage startup ambiguity
Skills
Customer success managementPeople managementEnterprise customer strategyAI adoptionData-driven KPI/OKR managementCross-functional collaborationExecutive communicationChurn prevention
Benefits
EquityCompetitive cash compensationBenefits package
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Applications close on 18 November.