Taking applicationsVoice Support·Posted 8d ago
Team Manager‑ Hospitality
FoundeverVerified company
On-site — Cairo, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Cairo, Egypt
EnglishMid level
About the role
A call-center team manager role in Cairo supervising a hospitality-focused customer experience team, coaching agents and owning client KPIs. It is an on-site supervisory position requiring at least a year of team management and prior hospitality experience.
What you'll do
- Manage and coach team performance
- Handle underperformance cases professionally
- Conduct daily 1:1 checkpoints and weekly PEPs
- Monitor team workloads and KPIs
- Communicate messages and information consistently to the team
- Manage day-to-day call center activities with peers and OMD team
- Monitor and give feedback on calls, emails, faxes and case logs
- Communicate with remote sites and clients weekly
What you'll need
- English fluency at C1 level
- University degree or equivalent
- Minimum 1 year experience as a team manager
- Hospitality experience is a must
- Microsoft Office knowledge
- Excellent communication skills
- Ability to work on own initiative under pressure
- Attention to detail
Skills
People management and coachingPerformance managementKPI deliveryClient relationship managementMicrosoft Office (Word, PowerPoint, Excel)PC hardware and software knowledgeCommunication skillsTime management and organization
About Foundever
Foundever is a global customer experience company with 170,000 associates supporting 750+ brands in 60+ languages. In Egypt it runs contact centers in Cairo with English and multilingual customer support teams. These roles are on-site.
BPO / customer experience5,000+ employees
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