customer service representative telecom account ‑ NE

An on-site customer service representative role for a telecom account in Alexandria, Egypt, handling inbound customer inquiries and resolving issues by phone. It is open to fresh graduates and dropouts with strong English (B2/C1), but requires flexibility for night and overnight shifts.

• Handle customer interactions efficiently and with empathy
• Address customer inquiries
• Resolve customer issues
• Provide tailored solutions to meet customer needs
• Ensure a positive customer experience
• Maintain high customer satisfaction

• Fluency in English (B2/C1)
• Strong customer service and support skills
• Ability to enhance customer satisfaction and experience
• Problem-solving, active listening and attention to detail
• Customer-facing experience and CRM familiarity is a plus
• Flexibility with night and overnight shifts
• Professional phone etiquette and communication techniques is a plus
• Open to fresh graduates and dropouts

Sutherland works with global brands on AI, automation, cloud and customer experience operations. In Egypt it runs large contact centers in Cairo and Alexandria that hire English and multilingual customer service representatives, usually with transport, medical insurance and paid training. These roles are on-site.