Taking applicationsTechnical Support·Posted 8d ago
Technical Account Manager
GliaVerified company
Canada - Remote
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Canada
EnglishMid level
About the role
A remote Canada-based Technical Account Manager role at Glia, serving as the primary technical resource for 4–7 strategic banking clients. It combines customer success, complex troubleshooting, and system optimization, requiring 5+ years in client-facing technical roles.
What you'll do
- Drive platform adoption and growth
- Build relationships with customer IT teams and internal stakeholders
- Lead complex troubleshooting and provide proactive technical guidance
- Monitor and maintain system integrations and security configurations
- Implement risk monitoring systems and resolve technical issues
- Design configuration and routing strategies
- Analyze performance metrics to improve productivity
- Identify technical expansion within customer roadmaps
What you'll need
- 5+ years in technical consulting, technical account management, solutions architecture, or similar client-facing technical role
- Strong understanding of software and front-end development concepts
- Proven problem-solving and prioritization skills
- CCaaS and SIP experience a plus
- Excellent verbal and written communication skills
- Ability to explain technical concepts to non-technical executives
- Bachelor’s degree in a relevant field
Skills
Technical account managementTechnical consultingSolutions architectureREST APIsWebRTCSIPCCaaSSalesforce
Benefits
Competitive salaryStock optionsProfessional development supportEquipment providedSports compensationTherapy/counseling reimbursementTeam events
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Applications close on 18 November.