Taking applicationsTechnical Support·Posted 9d ago
Product Support Representative
Fieldguide
UK
Pay
$22.5–$32/hr
Job type
Full-time · Remote
Hours
EU hours
Location
UK
EnglishEntry level
About the role
Product Support Representative at Fieldguide providing technical and customer support for an audit software platform via email, phone, and chat. The role is full-time, UK-based, requires 1–3 years of customer-facing technical support experience, and requires working 9am–6pm GMT.
What you'll do
- Respond quickly and accurately to client requests
- Troubleshoot technical issues and reproduce problems
- Guide customers through platform features and best practices
- Advocate for customers with Engineering, Product, and Design
- Assist with customer database setup and template creation
- Maintain help resources, FAQs, and support documentation
What you'll need
- 1–3 years of customer support experience
- 1–3 years in a customer-facing technical role
- Startup or scale-up experience
- Bias toward action and ownership
- Adaptable to changing processes and customer needs
- Comfortable working 9am–6pm GMT
Skills
Customer supportTechnical troubleshootingEmail supportPhone supportChat supportProduct expertiseHelp documentationCross-functional collaboration
Benefits
Remote-first
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