Portuguese Customer Service Agent

A Portuguese-language customer service role in RayaCX's 6th of October City call center, handling inbound calls, complaints, and customer requests. It is a temporary full-time on-site position with training and possible long-term employment.

• Answer incoming calls from Portuguese-speaking customers
• Assist with inquiries, complaints, and requests
• Resolve customer issues using company systems and resources
• Maintain product and service knowledge
• Document customer interactions and maintain records
• Meet individual and team performance goals
• Collaborate with team members and other departments

• Fluent in Portuguese and English
• Previous customer service or call center experience preferred
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Ability to work in a fast-paced environment
• Proficient in Microsoft Office and other computer applications
• Willingness to work flexible hours, including weekends and holidays
• Must be able to work on-site in 6th of October City, Egypt

RAYA Customer Experience (RayaCX) provides BPO and customer experience services for Fortune 1000 companies across North America, Europe, the Middle East and Africa. Since 2001 it has run contact centers in Egypt, including Cairo, 6th of October City, Alexandria, Assiut and Hurghada, with English, Arabic and multilingual teams. These roles are on-site.