Taking applicationsTechnical Support·Posted 14h ago
Technical Support Specialist
BrazeVerified company
São Paulo, Brazil
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
São Paulo, Brazil
EnglishMid level
About the role
This is a technical support role at Braze, focused on owning customer inquiries, troubleshooting product issues, and guiding best practices for a customer engagement platform. It requires English communication plus hands-on HTML, CSS, API, and SQL skills, and the listed location is São Paulo, Brazil, with hybrid/in-office benefits mentioned rather than remote work.
What you'll do
- Own customer inquiries end-to-end
- Diagnose and resolve technical break-fix issues
- Answer product questions and provide best-practice guidance
- Master the Braze dashboard, integrations, and troubleshooting steps
- Drive platform adoption and customer value
- Collaborate with Customer Success, Account Managers, Product, and Engineering
- Document and share knowledge to improve customer satisfaction
What you'll need
- Experience supporting technical products, ideally SaaS or mobile apps
- Bachelor’s degree, technical boot camp certification, or equivalent experience
- Hands-on experience with HTML, CSS, APIs, and/or SQL
- Familiarity with case management tools such as Salesforce or Zendesk
- Excellent written and verbal English communication
- Analytical and resourceful troubleshooting skills
- Ability to prioritize high-volume, time-sensitive inquiries
Skills
HTMLCSSAPIsSQLSalesforceZendeskTechnical troubleshootingSaaS support
Benefits
Paid time offHealth insuranceRetirement planEmployee stock purchase planParental leaveProfessional developmentLearning stipendVolunteer opportunities
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