Taking applicationsChat / Email·Posted 8d ago
Senior Enterprise Customer Success Manager
PleoVerified company
London
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
London
EnglishSenior level
About the role
Pleo is hiring a Senior Enterprise Customer Success Manager to own large, complex enterprise accounts. The role centers on success planning, executive relationships, adoption, renewals, churn prevention, forecasting, and cross-functional coordination.
What you'll do
- Own a portfolio of enterprise customers
- Build detailed customer success plans
- Lead executive business reviews
- Drive product adoption across complex organizations
- Identify churn risk early and build prevention plans
- Maintain accurate renewal and customer health forecasts
- Lead renewal-readiness activities
- Coordinate complex customer escalations
What you'll need
- At least 3 years of enterprise Customer Success or strategic account-management experience
- 5+ years overall in Customer Success, account management, consulting, implementation, or related customer-facing role
- Experience in SaaS, fintech, enterprise technology, or complex B2B technology
- Strong executive relationship-management skills
- Experience managing complex stakeholder environments
- Strong churn-prediction and prevention skills
- Detailed forecasting experience
- Strong cross-functional leadership skills
Skills
Enterprise customer successStrategic account managementExecutive relationship managementChurn prediction and preventionForecastingStakeholder mappingProduct adoptionCross-functional leadership
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Applications close on 18 November.