Taking applicationsChat / Email·Posted 8d ago
Customer Success Manager
ArcadiaVerified company
Remote
Pay
$33.5–$54/hr
Job type
Full-time · Remote
Hours
Flexible
Location
Not stated
EnglishMid level
About the role
A remote Customer Success Manager role at a healthcare data platform, owning a portfolio of non-enterprise clients as their main point of contact. It combines customer training, product adoption, technical troubleshooting, and project management, with about 30% travel.
What you'll do
- Serve as primary day-to-day customer contact
- Drive adoption of Arcadia capabilities
- Investigate complex issues and develop remediation plans
- Manage product upgrades and platform changes
- Conduct customer trainings and demos
- Develop strategic customer roadmaps
- Coordinate with cross-functional teams
- Monitor adoption and flag risks
What you'll need
- 5+ years related work experience
- Bachelor’s degree in IT or related field or equivalent experience
- Technology or healthcare experience
- Strong communication skills
- Excellent presentation skills
- Strong analytical and problem-solving skills
- Ability to travel approximately 30%
- Self-starter able to learn complex concepts
Skills
Customer successHealthcare data platformsValue-based careSQLJiraConfluenceSmartsheetStakeholder communication
Benefits
Flexible hoursPaid time offCareer growthRemote-friendly
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Applications close on 18 November.