Taking applicationsChat / Email·Posted 8d ago
Sr. Customer Success Manager ‑ Government
Propelus CE BrokerVerified company
Remote - US
Pay
$43.5–$45.5/hr
Job type
Full-time · Remote
Hours
Flexible
Location
US
Open to people in the United States
EnglishSenior level
About the role
A senior customer success role managing government regulatory boards, state agencies, and public-health accounts for a healthcare compliance SaaS platform. It requires deep public-sector SaaS account management and end-to-end ownership of complex government client relationships.
What you'll do
- Own a portfolio of government regulatory boards and state agencies
- Build relationships with executive directors and state officials
- Align technology with agency mandates and Department of Health regulations
- Lead customized training programs for regulators and associations
- Monitor engagement metrics and produce agency insights
- Triage complex account issues with product and government affairs teams
- Conduct strategic business reviews
What you'll need
- 5+ years of B2B SaaS Customer Success or Account Management experience
- Experience managing government, regulatory, or public health accounts
- Understanding of public-sector RFP cycles and stakeholders
- Healthcare compliance, state health department, or licensing experience preferred
- Comfortable communicating with non-technical government leaders
- Self-sufficient in a remote environment
- Able to identify churn risk and build strategic rapport
Skills
B2B SaaS customer successAccount managementGovernment/regulatory accountsPublic health accountsHealthcare complianceGainsightHubSpotOmni
Benefits
Health insurancePaid time off401K with company matchingLifestyle Spending AccountProfessional development allowanceRemote-first companyPaid holidaysVolunteer time off
Interested? Sign up free to apply
Create your free Remote account to apply with your profile and resume, and see every hand-picked remote role in one place.
Applications close on 18 November.