Associate Linux Support Engineer
CanonicalVerified company
Home based — worldwide
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Worldwide
Open to people in the United States
About the role
Associate Support Engineer at the company behind Ubuntu: own customer cases by phone, email and web across cloud, desktop and IoT, from first triage to root cause. A globally remote role with a weekend rotation; a strong academic record and Linux troubleshooting experience matter.
What you'll do
- Own new support cases via telephone, email and web
- Handle each case to SLA with high customer satisfaction
- Troubleshoot Linux, cloud, desktop and server issues
- Write and maintain knowledge base articles
- Draft technical notices
- Take part in a regular weekend rotation
What you'll need
- Exceptional academic track record (school and university)
- Technical degree, or a compelling alternative path
- Linux troubleshooting experience (logs, stack traces)
- Confident written and spoken English
- Willing to travel to team sprints
Skills
Benefits
About Canonical
Canonical publishes Ubuntu and provides open-source software, support and services for cloud, desktop, IoT and AI. Its customers include the world's leading public clouds and silicon providers. The company is founder-led, profitable and growing, with 1,100+ colleagues in 75+ countries and very few office-based roles. Teams meet in person two to four times a year.
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Applications close on 13 November.