Taking applicationsTechnical Support·Posted 8d ago
Senior Customer Success Manager ‑ Technical Account Management
ZipVerified company
Toronto (Canada)
Pay
$49.5–$61/hr
Job type
Full-time · Remote
Hours
Flexible
Location
Toronto (Canada
EnglishSenior level
About the role
Senior Customer Success Manager, equivalent to a Technical Account Manager, for Zip's AI procurement platform, managing a portfolio of B2B SaaS customers from growth to enterprise. The role is Toronto-based hybrid, requires 8+ years of customer-facing experience, and pays $145,000-$180,000 CAD OTE.
What you'll do
- Define customer business outcomes
- Advise customers on procurement best practices
- Build relationships with business stakeholders
- Maintain customer engagement and satisfaction
- Manage customer health using adoption metrics
- Partner with product and engineering
- Train customers to be product specialists
- Manage renewals with sales to hit NRR
What you'll need
- 8+ years customer success, account management, or strategic consulting
- 1+ year implementation role
- Procurement or procurement-tech familiarity
- Excellent interpersonal skills
- Strong project management
- Creative problem solving
- Business process orientation
- Proactive team player
Skills
Customer successAccount managementStrategic consultingB2B SaaSImplementationProcurement technologyProject managementStakeholder management
Benefits
Health insurancePaid time offHome office stipendInternet stipendPaid parental leaveStart-up equityCommuter benefitCatered meals
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Applications close on 18 November.