Taking applicationsChat / Email·Posted 8d ago
Customer Success Manager (Federal)
UiPathVerified company
Remote-Washington, D.C. Remote-Virginia Remote-Maryland (United States)
Pay
$47–$72/hr
Job type
Full-time · Remote
Hours
Flexible
Location
Remote-Washington, D.C. Remote-Virginia Remote-Maryland (United States
Open to people in the United States
EnglishMid level
About the role
A post-sale Customer Success Manager role supporting federal civilian customers in adopting UiPath automation and AI. It focuses on adoption roadmaps, governance, value realization, and renewal readiness in secure federal environments.
What you'll do
- Own post-sale adoption strategy for assigned federal accounts
- Drive measurable mission and business value realization
- Lead customer governance, status updates, and executive business reviews
- Maintain account visibility into milestones, risks, and dependencies
- Advise customer executives and program leaders on adoption and renewal readiness
- Orchestrate delivery across sales, technical, services, partner, and customer teams
- Navigate federal security, legacy system, and deployment constraints
- Share best practices for scaling customer automation programs
What you'll need
- 3+ years working with federal, public sector, defense, or intelligence clients
- Proven customer-facing consultative experience
- Not an entry-level CSM position
- Experience managing post-sale customer relationships and adoption
- Strong program orchestration and cross-functional workstream management
- Ability to build trusted relationships with technical and executive stakeholders
- Strong communication translating technical complexity into mission impact
- Comfort operating in ambiguous, fast-moving environments
Skills
Customer successFederal account managementAdoption strategyValue realizationProgram orchestrationExecutive relationship managementAutomation and AI adoptionCross-functional delivery
Benefits
EquityBonusRemote work
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Applications close on 18 November.