Quality Coach / Evaluator (US Experience)
FoundeverVerified company
On-site — Cairo, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Cairo, Egypt
About the role
Evaluate and coach customer service agents on a US project at Foundever Cairo: score interactions, give feedback and report script issues, while still taking customer contacts half a day a week. Fluent English and 1+ year as a quality evaluator on a US project.
What you'll do
- Evaluate customer interactions against quality standards
- Coach agents with clear feedback
- Report script problems and questions
- Work at least half a day a week as a CSR
What you'll need
- Fluent English
- 1+ year as a quality coach or evaluator on a US project
- Able to work on-site in Cairo
Skills
Benefits
About Foundever
Foundever is a global customer experience company with 170,000 associates supporting 750+ brands in 60+ languages. In Egypt it runs contact centers in Cairo with English and multilingual customer support teams. These roles are on-site.
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Applications close on 17 November.