Taking applicationsTechnical Support·Posted 8d ago
Technical Account Manager
NorthbeamVerified company
Remote
Pay
$77–$96/hr
Job type
Full-time · Remote
Hours
Flexible
Location
Not stated
EnglishSenior level
About the role
Remote full-time Technical Account Manager role supporting Northbeam's existing ecommerce customers. Owns technical health, configuration, data quality, tracking, and integrations, with a base salary of $160,000–$200,000 USD.
What you'll do
- Partner with Customer Performance on account strategy and risk
- Own technical health of customer accounts and data pipelines
- Identify data quality issues and configuration drift
- Diagnose issues by tracing data flows and validating evidence
- Resolve issues directly or escalate with clear context
- Translate technical findings into customer-facing guidance
- Create reusable health checks, documentation, and runbooks
- Surface recurring patterns for process improvements
What you'll need
- Experience in technical post-sale customer-facing role
- Strong troubleshooting and root-cause analysis
- Fluency in data flows, integrations, APIs, web tracking
- Comfort using logs, queries, APIs, and scripts
- Manage technical health across multiple accounts
- Clear written and verbal communication
- Strong collaboration across support and engineering
Skills
Technical account managementTroubleshootingRoot-cause analysisData pipelinesAPIs and integrationsWeb trackingLogs and queriesCustomer communication
Benefits
Health insurancePaid time offPaid holidaysPaid parental leave401(k)Equity packageWork-from-home stipend
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Applications close on 18 November.