Taking applicationsChat / Email·Posted 15h ago
Spanish Bilingual: Content Processing Specialist (Customer Service/Content Moderation) (Lisbon)
BrickBrandsVerified company
Lisbon, Portugal
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Lisbon, Portugal
EnglishPortugueseSpanishMid level
About the role
Remote content moderation and customer service role for Portuguese and Spanish speakers, handling social media comments, DMs, CRM cases and billing or troubleshooting support. Requires 2+ years of CX experience and an 8-hour rotating shift from a home office.
What you'll do
- Monitor and process client social media content
- Respond to public comments in brand tone
- Manage direct messages and private support conversations
- Use a CRM to review customer history and document cases
- Support account, login, subscription, billing, refund and cancellation needs
- Provide basic product guidance and technical triage
- Follow escalation paths for high-risk or sensitive issues
- Maintain consistent quality across shifts
What you'll need
- High school diploma or equivalent
- 2+ years in social care, community management, CX support or digital customer service
- Fluent English written and oral
- Near-native Portuguese and Spanish fluency
- Good home working environment with stable internet
- Ability to work 8-hour rotating shifts
- Comfort with billing, subscriptions, access problems and troubleshooting
- Knowledge of social media platforms
Skills
Social media moderationCustomer serviceCRMTroubleshootingSpanish fluencyPortuguese fluencyAI-assisted draftingEscalation handling
Benefits
100% remote positionContinuous learning experienceCompetitive compensation based on location market ratesWork with innovative brandsDiverse global team environment
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