Taking applicationsChat / Email·Posted 8d ago
Customer Service Representative (German‑speaking)
ViaVerified company
Remote - England
Pay
$19.5/hr
Job type
Full-time · Remote
Hours
Flexible
Location
England
GermanEnglishEntry level
About the role
A remote customer service role providing phone, live chat, and email support for Via's transit services across DACH and UK markets. Requires fluency in German and English and is open only to candidates based in England, with £14.75/h base pay and shift bonuses.
What you'll do
- Provide telephone, live chat, and email support
- Work scheduled shifts including nights, Sundays, or holidays
- Help drivers and passengers with questions or concerns
- Ensure customer satisfaction and issue resolution
- Grow responsibilities and compensation over time
What you'll need
- Fluent in German and English (C1 or C2)
- Based in England
- Strong communicator
- Calm under pressure
- Willingness to learn
- Comfortable with modern IT tools
- Flexible across different shifts
- Availability outside standard hours for 24/7 operations
Skills
German and English communicationCustomer supportTelephone supportLive chat supportEmail supportTechnology-savvyProblem solvingAdaptability
Benefits
100% work from homeEquipment providedPaid time offShift bonusesCareer growth
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Applications close on 18 November.