Taking applicationsTechnical Support·Posted 14h ago
Product Support Specialist, Pacific/Mountain Time
LinearVerified company
North America, United States
Pay
Not listed
Job type
Full-time · Remote
Hours
US hours
Location
North America, United States
Open to people in the United States
EnglishMid level
About the role
Linear is hiring a remote Product Support Specialist to help customers with onboarding, account setup, technical troubleshooting, and issues reported through email, Slack, Twitter, and Reddit. The role is open only to candidates based in U.S. or Canada Pacific or Mountain Time and combines customer support with bug reproduction, documentation, and product feedback work.
What you'll do
- Support customers through onboarding and account setup
- Debug customer issues and investigate integrations
- Resolve inbound issues via email, Slack, Twitter, and Reddit
- Partner with engineering to document and reproduce bugs
- Surface customer feedback trends to inform product decisions
- Lead strategic projects to improve support operations
- Contribute to technical documentation
What you'll need
- Excellent communication and customer service skills
- Experience supporting technical or engineering users
- Ability to adapt communication for non-technical users
- Experience troubleshooting APIs and integration setups
- Ability to reproduce bugs across browsers, Windows, Mac, and mobile
- Familiarity with SQL, JavaScript, APIs, or GitHub is a plus
- Based in U.S. or Canada Pacific or Mountain Time only
Skills
Customer serviceTechnical troubleshootingAPI troubleshootingIntegration setupCommunicationSQLJavaScriptGitHub
Benefits
Competitive salary and equityHealth insurancePaid time offPaid parental leaveDaily meal and coffee stipendPaid co-working space or deskRemote-first with no required commuteRegular team events and off-sites
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