Taking applicationsTechnical Support·Posted 14h ago
Product Support Specialist ‑ Membee
Beacon SoftwareVerified company
Remote (Canada)
Pay
Not listed
Job type
Contract · Remote
Hours
Flexible
Location
Canada
EnglishMid level
About the role
A one-year contract product support role for Membee, handling live chat, tickets, help content, and improvements to an AI support agent. It is remote in Canada, with equipment provided and structured onboarding.
What you'll do
- Answer live chats and support tickets
- Write and update help content
- Build in-product help
- Improve AI support agent Buzz
- Reduce ticket volume
- Test new features and update documentation
- Document usability patterns for product and engineering
- Pass churn risks and upsell signals to Customer Success
What you'll need
- 2+ years SaaS customer support experience
- Clear structured writing
- Strong root-cause thinking
- Comfort with AI tools
- Quick learner across tools and tasks
- Warm communicator
- Self-starter who proposes fixes
- Interest in membership organizations
Skills
Customer supportLive chatSupport ticketsHelp content writingAI support toolsRoot-cause analysisProduct documentationWordPress
Benefits
Equipment providedPaid trainingRemote workMentorshipClear goals and feedbackCareer growthAI exposureProduct management exposure
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