Taking applicationsTechnical Support·Posted 14h ago
IT Helpdesk Agent
Remote RecruitmentVerified company
South Africa
Pay
$8–$8.5/hr
Job type
Full-time · Remote
Hours
EU hours
Location
South Africa
EnglishMid level
About the role
Fully remote IT helpdesk role for a UK employer, open to candidates in South Africa, handling first-line technical support tickets for UK staff. It pays R23,000–R25,000 per month and runs on UK working hours with onboarding and support.
What you'll do
- Log, triage and resolve first-line support tickets
- Reset passwords and manage user accounts
- Set up and troubleshoot laptops, email and software
- Escalate complex issues with clear notes
- Keep knowledge-base articles accurate and current
What you'll need
- Experience in an IT helpdesk or technical support role
- Experience with a ticketing tool such as Zendesk or Freshdesk
- Working knowledge of Microsoft 365 and Windows
- Clear written English for explaining fixes simply
- A reliable laptop and stable fibre connection
- Based in South Africa
Skills
IT helpdesk supportTicketing tools (Zendesk/Freshdesk)Microsoft 365WindowsWritten EnglishGoogle Workspace adminRemote support tools (TeamViewer)CompTIA A+
Benefits
Remote workClear onboarding and supportWork with a UK teamCareer growth
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