Bogotá | Customer Service Specialist I EB

Customer service role handling phone, chat and email inquiries for clients, based in Bogotá. Requires B2+ English and focuses on resolving issues, documenting interactions and handling confidential information.

• Serve customers by phone, chat or email
• Meet established performance goals
• Manage customer inquiries through to resolution
• Escalate issues when necessary
• Document interactions accurately
• Keep customer information up to date
• Handle confidential information with discretion

• English proficiency at least B2+ spoken and written
• High school diploma or equivalent
• Ability to multitask and use various systems efficiently
• Customer orientation
• Strong problem-solving skills
• Attention to detail and accuracy in data handling
• Basic computer knowledge including CRM tools, email and spreadsheets

Sutherland works with global brands on AI, automation, cloud and customer experience operations. In Egypt it runs large contact centers in Cairo and Alexandria that hire English and multilingual customer service representatives, usually with transport, medical insurance and paid training. These roles are on-site.