Account Advisor
RayaCXVerified company
On-site — 6th of October City, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
6th of October City, Egypt
About the role
This is an on-site Account Advisor role in 6th of October City, Egypt, managing client relationships, retention, inquiries, escalations, and upsell opportunities. It requires fluent English and Arabic plus CRM and Microsoft Office skills, and offers training and career growth.
What you'll do
- Develop and maintain client relationships
- Act as main client point of contact
- Monitor and analyze client accounts
- Collaborate with internal teams
- Prepare account performance reports
- Identify upsell and cross-sell opportunities
- Maintain CRM records
- Handle escalations and issues
What you'll need
- Bachelor's degree in Business Administration, Marketing, or related field
- Excellent communication and interpersonal skills
- Strong problem-solving and critical thinking abilities
- Proven track record in client relationships
- Ability to work independently and in a team
- Proficiency in Microsoft Office and CRM software
- Fluent in English and Arabic
Skills
Benefits
About RayaCX
RAYA Customer Experience (RayaCX) provides BPO and customer experience services for Fortune 1000 companies across North America, Europe, the Middle East and Africa. Since 2001 it has run contact centers in Egypt, including Cairo, 6th of October City, Alexandria, Assiut and Hurghada, with English, Arabic and multilingual teams. These roles are on-site.
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