Entertainment Platform Customer Support Representative
RayaCXVerified company
On-site — Cairo, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Cairo, Egypt
About the role
A full-time, on-site customer support role in Cairo for an entertainment platform, handling email, chat, and phone inquiries and troubleshooting technical, account, and billing issues. It stands out for combining technical troubleshooting with product guidance and CRM documentation; pay and benefits are not stated.
What you'll do
- Respond to customer inquiries via email, chat, and phone
- Troubleshoot technical issues
- Assist with account setup, password resets, and billing
- Guide users through platform features
- Escalate complex issues
- Document interactions in CRM
- Collect and analyze customer feedback
- Stay updated on platform features
What you'll need
- Excellent written and verbal communication skills
- Strong problem-solving and critical thinking
- Ability to multitask and prioritize
- Proficiency with customer support tools
- Experience with ticketing systems and CRM software
- Entertainment/streaming industry knowledge preferred
- Passion for technology and helping others
Skills
About RayaCX
RAYA Customer Experience (RayaCX) provides BPO and customer experience services for Fortune 1000 companies across North America, Europe, the Middle East and Africa. Since 2001 it has run contact centers in Egypt, including Cairo, 6th of October City, Alexandria, Assiut and Hurghada, with English, Arabic and multilingual teams. These roles are on-site.
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