Taking applicationsTechnical Support·Posted 14h ago
Technical Support Agent
DATAMARKVerified company
Chihuahua, Mexico
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Chihuahua, Mexico
SpanishEnglishMid level
About the role
A Technical Support Agent role at DATAMARK in Chihuahua, Mexico, handling software, hardware, and networking troubleshooting by phone, email, and chat. It is a hybrid full-time position requiring bilingual Spanish/English and technical experience with SQL, PHP, SharePoint, or system logs.
What you'll do
- Troubleshoot and resolve software, hardware, and networking issues
- Respond to customer inquiries via phone, email, and chat
- Guide users through software or hardware installation and configuration
- Document issues and resolutions in a ticketing system
- Collaborate with team members to share insights and solutions
- Stay updated on technology trends and product information
What you'll need
- Associate's degree in Computer Science or related discipline, or equivalent experience
- Minimum two years of programming experience
- Strong knowledge of SQL Database, system log files, PHP, or SharePoint
- Analytical and customer problem-solving skills
- Knowledge of help desk activities and escalation processes
- Call center customer relationship skills
- Effective verbal and written communication
- Bilingual Spanish/English C1
Skills
Technical troubleshootingSoftware supportHardware supportNetworking supportSQL DatabasePHPSharePointTicketing systems
Benefits
All legal benefitsLife insuranceSavings fundPaid training
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