Customer Support Engineer
PlanetScaleVerified company
Remote — EMEA or North America
Pay
Not listed
Job type
Full-time · Remote
Hours
EU hours
Location
EMEA or North America
Open to people in the United States
About the role
Customer Support Engineer for PlanetScale's Postgres and MySQL (Vitess) database platform: resolve developer issues through tickets, Slack and public discussions, write troubleshooting guides, and feed product gaps back to engineering. Remote in EMEA or North America.
What you'll do
- Handle support requests from customers and developers
- Debug and resolve issues via tickets, Slack and public discussions
- Explain queries, schema changes and database connectivity
- Write docs, playbooks and troubleshooting guides
- Report product gaps and recurring friction to engineering
What you'll need
- Experience supporting production apps, databases or developer tools
- Working SQL, ideally MySQL and/or PostgreSQL
- Strong debugging skills
- Comfortable reading unfamiliar code
- Strong written and verbal English
Skills
Benefits
About PlanetScale
PlanetScale runs a database platform offering both Postgres and Vitess clusters. Vitess is the open-source clustering system for scaling MySQL horizontally, used by large consumer and B2B apps. The company is profitable and hires remotely across EMEA, North America and APAC, in small teams.
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Applications close on 13 November.