Spanish Customer Service Representatives ‑ Emergency (Virginia State Residents)

Bilingual Spanish/English emergency customer service role supporting a public utility by phone, email, chat, and correspondence, including outage and billing calls. It requires full-time availability for varied 24/7 shifts and residency within Virginia.

• Handle customer service calls such as service requests, billing questions, and energy conservation advice
• Handle calls related to power outages and emergency situations
• Use active listening and probing questions to resolve customer issues
• Educate customers on suppliers and energy choice programs
• Support customers via phone, email, chat, and correspondence

• Must be bilingual in Spanish and English
• Must reside and work within the State of Virginia
• Full-time availability
• Available for various shifts and at least one weekend day
• Experienced in customer service
• Strong multi-tasking skills
• Familiar with Microsoft Office
• High school diploma or equivalent

Sutherland works with global brands on AI, automation, cloud and customer experience operations. In Egypt it runs large contact centers in Cairo and Alexandria that hire English and multilingual customer service representatives, usually with transport, medical insurance and paid training. These roles are on-site.