Call Center Customer Service Representative
SutherlandVerified company
Cairo, Egypt
Pay
$2–$2.5/hr
Job type
Full-time · On-site
Hours
Flexible
Location
Cairo, Egypt
About the role
An on-site call center customer service role in Cairo answering customer inquiries by phone and resolving issues to keep satisfaction high. It is open to fresh graduates and dropouts, requires B2/C1 English, and includes paid training, transport, insurance and an overnight shift allowance.
What you'll do
- Handle customer interactions with efficiency and empathy
- Provide tailored solutions to meet customer needs
- Ensure a positive customer experience through effective communication
- Address inquiries and resolve issues
- Maintain high levels of customer satisfaction
What you'll need
- Fluency in English (B2/C1) is a must
- Strong customer service and support skills
- Problem-solving, active listening and attention to detail
- Flexibility with night and overnight shifts
- Customer-facing experience and CRM familiarity are a plus
- Professional phone etiquette is a plus
- Fresh graduates and dropouts welcome
Skills
Benefits
About Sutherland
Sutherland works with global brands on AI, automation, cloud and customer experience operations. In Egypt it runs large contact centers in Cairo and Alexandria that hire English and multilingual customer service representatives, usually with transport, medical insurance and paid training. These roles are on-site.
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