Taking applicationsChat / Email·Posted 8d ago
Junior Customer Success Manager (API)
VonageVerified company
Work from Home - Japan
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Japan
EnglishJapaneseEntry level
About the role
A customer success manager role at Vonage API focused on driving adoption of communications APIs, managing customer relationships, renewals, and expansion. It requires fluent English and Japanese plus familiarity with APIs, and the listed location is work-from-home in Japan.
What you'll do
- Build and maintain relationships with key stakeholders
- Develop customer success plans aligned to business goals
- Monitor API usage and provide adoption best practices
- Resolve issues by collaborating with support, product, and engineering
- Identify upsell and cross-sell opportunities for renewals and expansion
- Provide training and enablement resources
- Collect and relay customer feedback to internal teams
What you'll need
- Fluent English and Japanese
- Customer-facing experience in SaaS, CPaaS, or technology is an advantage
- Familiarity with APIs and software integration
- Customer-centric mindset
- Strong communication and problem-solving skills
- Ability to collaborate cross-functionally
- Comfort analyzing customer usage data
- Adaptability and proactiveness
Skills
Customer successAccount managementAPIsCloud communicationsSoftware integrationData analysisRelationship managementCross-functional collaboration
Benefits
Health insuranceGroup life insurancePaid time offPaid volunteer daysCareer growth
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Applications close on 18 November.