Teammate Las Piñas Non‑Voice
TaskUsVerified company
Las Pinas, NCR, Philippines
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Las Pinas, NCR, Philippines
About the role
TaskUs is hiring a full-time customer care specialist in Las Piñas, Philippines, to handle customer inquiries and resolve issues across phone, email, and live chat. The role requires fluent English, at least a high school education, and familiarity with customer support tools.
What you'll do
- Address customer inquiries promptly
- Resolve customer issues efficiently
- Respond through phone, email, and live chat
- Navigate internal and external documentation
- Escalate unresolved issues to internal teams
- Route calls and document interactions
- Troubleshoot and communicate emerging issue trends
- Adhere to client KPIs and guidelines
What you'll need
- Fluent in English reading and writing
- At least a high school graduate
- Computer literate in Windows, Apple OS, Microsoft Office, and Google applications
- Familiar with customer support software such as Zendesk and Slack
- Adaptable and flexible with process changes
- Empathic and customer-centric
- Team player
- Attention to detail and multitasking
Skills
Benefits
About TaskUs
TaskUs provides outsourced customer experience, trust & safety and AI services to fast-growing technology companies. Its Egypt site in Giza hires English, Spanish, Portuguese, Dutch, Polish, Japanese and French speaking 'Teammates' for chat, email and voice support and sales.
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