Taking applicationsChat / Email·Posted 8d ago
Product Support Specialist
JobberVerified company
Edmonton Vancouver Toronto (Canada)
Pay
$17–$23/hr
Job type
Full-time · Remote
Hours
Flexible
Location
Edmonton Vancouver Toronto (Canada
EnglishEntry level
About the role
Product Support Specialist on Jobber’s Customer Success team, handling live chat, phone, and email inquiries about a small-business software platform. The role is open only to candidates based in Edmonton, Toronto, Vancouver, or Kitchener-Waterloo and offers several Monday–Friday shifts plus a CAD $50,000–$67,600 annual salary range.
What you'll do
- Respond to customer inquiries via live chat, phone, or email
- Troubleshoot issues and answer questions about features, bugs, or workflows
- Maintain high productivity across support channels
- Act as liaison for customer feedback to product and technical teams
- Build FAQ knowledge base and document customer feedback
What you'll need
- Based in Edmonton, Toronto, Vancouver, or Kitchener-Waterloo
- 1 year of contact centre experience preferred
- Agile and adaptable problem solver
- Empathetic toward customer journeys
- Clear and effective phone communication
- Professional and empathetic email and chat writing
- Reliable and resilient
- Confident with technology, touch typing, and cloud software
Skills
Customer supportLive chat supportPhone supportEmail supportTroubleshootingCloud-based softwareTouch typingKnowledge base documentation
Benefits
Health insuranceRetirement savings matchingEquity rewardsStock optionsAnnual health and wellness stipendCareer growthTalent development programCareer coaching
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Applications close on 18 November.