Taking applicationsChat / Email·Posted 15h ago
Community Support Specialist (Bengaluru, India)
FigmaVerified company
Bengaluru, India
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Bengaluru, India
EnglishMid level
About the role
A full-time community support role at Figma in Bengaluru, focused on helping users across community forums and social platforms. It combines technical support, moderation, and customer feedback work for a design SaaS product.
What you'll do
- Monitor community and social platforms and handle escalations
- Provide technical support on community and social platforms
- Moderate and organize the community forum
- Identify trends and improvement areas
- Improve engagement and one-to-many support
- Collaborate with design and engineering on complex issues
- Consolidate customer feedback for product and research teams
- Close the feedback loop with users
What you'll need
- 2+ years in support or community roles for a technical SaaS product
- Familiarity with design processes and tools
- Strong technical and written communication skills
- Proactive, responsive, and detail-oriented
- Strong prioritization skills
- Receptive to customer feedback
- Adaptable to a fast-paced startup environment
Skills
Technical supportCommunity moderationWritten communicationDesign tools familiarityCustomer feedbackPrioritizationTrend identificationCross-team collaboration
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