Taking applicationsTechnical Support·Posted 14h ago
Technical Support Representative (India)
Wing AssistantVerified company
New Delhi, India
Pay
Not listed
Job type
Full-time · Remote
Hours
US hours
Location
New Delhi, India
EnglishEntry level
About the role
Remote technical support role troubleshooting IT issues and helping customers via phone, email, and chat, including invoices and onboarding. It is open only to applicants located in India and requires US work hours plus specified home-office equipment.
What you'll do
- Troubleshoot IT issues such as login and password resets
- Provide tech support via phone, email, and chat
- Help provide, update, and send invoices
- Guide customers through initial platform interaction
- Assist customer onboarding with walkthroughs and FAQs
- Document customer interactions in the CRM
- Use the client's ticket system to track requests and feedback
What you'll need
- Located in India
- At least 1 year as a Technical Support Representative
- Excellent English communication skills
- Excellent phone, email, and instant messaging skills
- Tech savvy with desktop sharing, cloud services, CRM, and VoIP
- Experience with MS Office and Google Calendar
- Able to work a graveyard shift
- USB headset, webcam, backup computer, and 25 Mbps wired internet
Skills
IT troubleshootingPhone, email, and chat supportCRM documentationTicket systemsDesktop sharing and cloud servicesVoIPMS Office and spreadsheetsGoogle Calendar scheduling
Benefits
Paid trainingPerformance bonusCareer growth100% work-from-homeHoliday & overtime payJob security and stabilityUpskilling opportunities
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