Pooled Customer Success Manager

A pooled Customer Success Manager role supporting a large portfolio of nonprofit and corporate customers through structured outreach, product adoption support, and health monitoring. It is a Mexico-based full-time role requiring English and Spanish and offering a defined MX salary range.

• Execute structured customer outreach at lifecycle milestones
• Support webinars, office hours, and digital programs
• Respond to customer inquiries and direct them to resources
• Track usage trends and health indicators
• Flag risks or disengagement signals
• Document customer feedback accurately
• Maintain records in Gainsight
• Escalate risks and issues to senior team members

• 1+ years in Customer Success, Account Management, customer service, or similar
• Ability to build relationships and follow through
• Familiarity with CRM or customer success platforms or willingness to learn
• Strong written and verbal communication in English and Spanish
• Ability to manage multiple tasks and priorities
• No current or future sponsorship available