Customer Support Specialist with Bulgarian and English
SutherlandVerified company
Varna, Bulgaria
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Varna, Bulgaria
About the role
Customer support role handling phone, chat and email inquiries for Sutherland in Varna, Bulgaria, with CRM documentation and escalation. Requires native Bulgarian and B2 English, and the job is based in the Varna office with shift work.
What you'll do
- Respond to customer inquiries via chat, phone and email
- Document customer interactions and case details in the CRM
- Follow communication procedures, guidelines and policies
- Escalate complex or sensitive cases to internal teams
- Keep customers informed throughout escalation
- Navigate multiple systems simultaneously
What you'll need
- Native Bulgarian (C2)
- English (B2)
- Excellent written and verbal communication
- Strong computer literacy
- Ability to navigate multiple systems and platforms
- Strong attention to detail
- Ability to follow processes and guidelines
- Willingness to work on shifts
Skills
Benefits
About Sutherland
Sutherland works with global brands on AI, automation, cloud and customer experience operations. In Egypt it runs large contact centers in Cairo and Alexandria that hire English and multilingual customer service representatives, usually with transport, medical insurance and paid training. These roles are on-site.
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