Taking applicationsChat / Email·Posted 8d ago
Customer Success Specialist ‑ Philippines
TrabaVerified company
Manila, Philippines Davao City, Philippines Cebu City, Philippines
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Manila, Philippines Davao City, Philippines Cebu City, Philippines
EnglishEntry level
About the role
A customer and business support role at Traba, helping staffing marketplace customers resolve time-sensitive scheduling and workforce issues. The position is based in the Philippines and requires rotating shifts as the team moves toward 24/7 coverage.
What you'll do
- Provide rapid support for time-sensitive workforce issues
- Monitor daily scheduling and shift management
- Act as a point of contact for businesses
- Resolve standard customer requests and escalate complex cases
- Collaborate with internal teams to improve workflows
- Develop standard operating procedures
- Use internal systems to troubleshoot platform issues
- Work rotating shifts including nights, weekends, and holidays
What you'll need
- 1+ years in customer success, business support, or similar
- Manage multiple priorities and tight deadlines
- Strong organizational skills and attention to detail
- Proactive problem-solving and ownership
- Excellent verbal and written communication
- Customer-focused with empathy
- Adaptable in a fast-paced ambiguous environment
- Resilient with a growth mindset
Skills
Customer supportCustomer successProcess improvementScheduling and shift managementTroubleshootingStandard operating proceduresVerbal and written communicationAttention to detail
Benefits
Competitive payCareer growthFlexible work arrangementsCollaborative teamExperience shaping a new function
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Applications close on 18 November.