Taking applicationsTechnical Support·Posted 8d ago
Senior Technical Support Engineer ‑ Spanish
MotiveVerified company
Pakistan - Remote
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Pakistan
SpanishEnglishSenior level
About the role
A senior technical support role at Motive handling customer technical issues in Spanish and English across phone, chat, and email. The job focuses on troubleshooting SaaS product problems, root-cause analysis, and escalating bugs to engineering.
What you'll do
- Resolve product support issues
- Investigate errors and bugs
- Report bugs via Jira
- Analyze data to assess impact
- Modify erroneous user/driver data
- Coach Tier 1 agents
- Support customers by phone, chat, and email
What you'll need
- Fluent Spanish and English (US)
- Strong written communication in Spanish and English
- 2-3 years customer support, technical support, or software development
- Familiarity with SaaS software development process and tools
- Technical troubleshooting skills
- Ability to perform root cause analysis
- SQL and Python knowledge is a plus
- Authorized under US export control regulations
Skills
Technical troubleshootingRoot cause analysisSaaS supportJiraSQLPythonWritten communicationBilingual Spanish/English
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Applications close on 18 November.