English Call Center Agent – Furniture Account
SutherlandVerified company
On-site — Alexandria, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Alexandria, Egypt
About the role
Full-time on-site English call center role in Alexandria for a furniture account, handling customer inquiries and issues by phone. Fresh graduates are welcome; the job requires B2/C1 English and willingness to work night and overnight shifts.
What you'll do
- Handle customer interactions with efficiency and empathy
- Address inquiries and resolve issues
- Provide tailored solutions to customer needs
- Ensure a positive customer experience
- Maintain high customer satisfaction
What you'll need
- Fluency in English at B2/C1 level
- Strong customer service and support skills
- Ability to enhance customer satisfaction and experience
- Problem-solving and active listening
- Attention to detail
- Customer-facing experience is a plus
- Familiarity with CRM tools is a plus
- Flexibility with night and overnight shifts
Skills
About Sutherland
Sutherland works with global brands on AI, automation, cloud and customer experience operations. In Egypt it runs large contact centers in Cairo and Alexandria that hire English and multilingual customer service representatives, usually with transport, medical insurance and paid training. These roles are on-site.
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