Taking applicationsTechnical Support·Posted 8d ago
Technical Customer Success Manager
Redpanda DataVerified company
Austin, Texas - Hybrid (United States)
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Austin, Texas
Open to people in the United States
EnglishMid level
About the role
A post-sale technical customer success role owning onboarding, adoption and escalation management for Redpanda's data streaming platform. It suits engineers-turned-CSMs with distributed systems, Kubernetes and cloud knowledge, but the position is tied to a hybrid schedule in Austin, Texas.
What you'll do
- Lead technical onboarding and adoption through production go-live
- Run cluster health checks and usage reviews via telemetry and dashboards
- Own technical escalations end to end with Support and Engineering
- Translate customer requirements into prioritized feedback for Product and Engineering
- Coordinate Solutions Architects, Engineering, Product and Support as a customer advocate
- Communicate with engineering teams, platform owners and senior leadership
What you'll need
- 4+ years as a TAM, technical CSM or post-sales engineer supporting data infrastructure or developer platforms
- Knowledge of replication, partitioning, throughput and latency
- Hands-on experience with a major cloud provider and Kubernetes
- Understanding of networking concepts (VPC peering, PrivateLink, DNS, TLS)
- Proven escalation management to mutually agreeable outcomes
- Strong program and stakeholder management
- Excellent written and verbal communication
- Experience in a distributed team
Skills
Distributed systemsKubernetesAWS/GCP/AzureNetworking (VPC peering, PrivateLink, DNS, TLS)Technical escalation managementStakeholder managementApache Kafka / streamingObservability tooling (Prometheus, Grafana)
Benefits
Latest AI tools with budget to use themPeople-first, diverse global culture
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Applications close on 18 November.