Bogotá | Referral Portal ‑ Customer Service Specialist I RF
SutherlandVerified company
Bogotá, Bogota, Colombia
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Bogotá, Bogota, Colombia
About the role
Customer service specialist role handling calls, inquiries, renewals and refunds, retention and basic technical support for Sutherland in Bogotá. It is a referral-only full-time vacancy requiring B2 English and customer-service experience.
What you'll do
- Answer calls and resolve inquiries
- Meet quality and SLA goals
- Provide basic technical support
- Inform customers about products and services
- Manage renewals and refunds
- Retain customers and handle objections
What you'll need
- Completed high school diploma
- B2 English
- Excellent verbal and written communication
- Ability to multitask and handle multiple systems
- Active listening and customer understanding
- Logical thinking for analysis and problem-solving
- Basic handling of CRM, email and internal systems
Skills
About Sutherland
Sutherland works with global brands on AI, automation, cloud and customer experience operations. In Egypt it runs large contact centers in Cairo and Alexandria that hire English and multilingual customer service representatives, usually with transport, medical insurance and paid training. These roles are on-site.
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