Taking applicationsChat / Email·Posted 8d ago
Customer Success Manager
SamsaraVerified company
Remote - US
Pay
$35–$47/hr
Job type
Full-time · Remote
Hours
Flexible
Location
US
Open to people in the United States
EnglishMid level
About the role
Customer Success Manager for Samsara's mid-market IoT platform, managing 100–200 named accounts and helping customers adopt technical products. Remote role limited to candidates in the US, excluding several states and metro areas, with annual OTE of $72,887.50–$98,000.
What you'll do
- Manage 100–200 named accounts
- Drive customer adoption and business value
- Create joint success plans
- Conduct customer workshops
- Explain technical platform features
- Collaborate with Sales, Support, Engineering, Product
- Contribute to CS playbooks and workflows
What you'll need
- 2–4+ years in customer success, account management, sales, or strategic consulting
- Experience supporting technical products
- Strong problem-solving skills
- Strong stakeholder communication
- Priority management and emotional intelligence
- Bachelor's degree from a 4-year institution
- Enterprise SaaS experience preferred
- US residency required with stated exclusions
Skills
Customer successAccount managementEnterprise SaaSTechnical product supportProblem-solvingRelationship buildingAI toolingAPIs and integrations
Benefits
Health insurancePerformance bonusEquityProfessional development stipendFlexible hoursParental leaveCareer growth
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Applications close on 18 November.