Customer Service Specialist
SutherlandVerified company
Cairo, Egypt
Pay
$2.5/hr
Job type
Full-time · On-site
Hours
Flexible
Location
Cairo, Egypt
About the role
Full-time on-site customer service role in New Cairo handling customer interactions by phone with empathy and tailored solutions. Open to fresh graduates and dropouts with B2/C1 English; requires flexibility for night and overnight shifts and offers paid training, insurance, and transportation.
What you'll do
- Handle customer interactions with efficiency and empathy
- Provide tailored solutions to meet customer needs
- Ensure a positive customer experience through effective communication
- Use professional phone etiquette
What you'll need
- Fluency in English (B2/C1) is a must
- Strong customer service and customer support skills
- Problem-solving, active listening, and attention to detail
- Customer-facing experience and CRM familiarity are a plus
- Flexibility with night and overnight shifts is essential
- Fresh graduates and dropouts welcome
Skills
Benefits
About Sutherland
Sutherland works with global brands on AI, automation, cloud and customer experience operations. In Egypt it runs large contact centers in Cairo and Alexandria that hire English and multilingual customer service representatives, usually with transport, medical insurance and paid training. These roles are on-site.
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