English customer service representative (Cairo)
SutherlandVerified company
Cairo, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Cairo, Egypt
About the role
Full-time on-site customer service agent role in New Cairo with Sutherland. It involves handling customer inquiries, resolving concerns, and managing customer accounts, requiring B2 English and flexibility to accommodate shifts.
What you'll do
- Manage daily customer interactions
- Address customer inquiries
- Resolve customer concerns
- Ensure customer satisfaction
- Manage customer accounts
- Foster positive customer relationships
- Support the customer service team
What you'll need
- B2 English level
- Problem-solving abilities
- Customer-focused mindset
- Ability to work in an on-site teamwork environment
- Availability for a full-time schedule
- Flexibility to accommodate shifts
Skills
About Sutherland
Sutherland works with global brands on AI, automation, cloud and customer experience operations. In Egypt it runs large contact centers in Cairo and Alexandria that hire English and multilingual customer service representatives, usually with transport, medical insurance and paid training. These roles are on-site.
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