El Salvador Tech Support ES
ConcentrixVerified company
El Salvador- San Salvador
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
El Salvador- San Salvador
About the role
Technical support advisor who answers basic hardware, software, and networking questions from external customers and troubleshoots their issues. The role is based in San Salvador, El Salvador, works under close supervision, and requires rotating shifts.
What you'll do
- Respond to basic technical inquiries
- Troubleshoot hardware, software, and networking issues
- Follow escalation paths and make follow-up calls
- Meet contractual KPIs
- Greet customers professionally
- Clarify customer requirements
- Document customer accounts accurately
- Improve customer satisfaction and business performance
What you'll need
- Associate’s degree in technical discipline preferred
- Six years of related technical experience preferred
- Maintain applicable technical certifications
- Technical expertise in hardware, software, networking, or troubleshooting
- Strong customer service orientation
- Effective written and verbal communication
- Ability to rotate shifts
- Teamwork and independent work
Skills
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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