Banking Customer Service
RayaCXVerified company
On-site — Cairo, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Cairo, Egypt
About the role
A full-time banking customer service role in Cairo, handling inquiries, transactions, loan applications, and account opening while cross-selling banking products. It requires fluency in English and Arabic and a bachelor's degree; the posting lists the position as on-site in Cairo.
What you'll do
- Respond to customer inquiries and resolve issues
- Assist with deposits, withdrawals, and transfers
- Educate customers and cross-sell banking products
- Process loan applications and open new accounts
- Maintain accurate customer records
- Collaborate with other departments on complex issues
- Meet and exceed performance targets
- Ensure compliance with banking regulations
What you'll need
- Bachelor's degree
- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making abilities
- Ability to work in a fast-paced environment
- Proficient in Microsoft Office and banking software
- Fluent in English and Arabic
- Strong sales skills and ability to meet targets
Skills
Benefits
About RayaCX
RAYA Customer Experience (RayaCX) provides BPO and customer experience services for Fortune 1000 companies across North America, Europe, the Middle East and Africa. Since 2001 it has run contact centers in Egypt, including Cairo, 6th of October City, Alexandria, Assiut and Hurghada, with English, Arabic and multilingual teams. These roles are on-site.
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