Taking applicationsTechnical Support·Posted 14h ago
Product Support Specialist, APAC (Singapore)
LinearVerified company
Singapore, Australia
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Singapore, Australia
EnglishMid level
About the role
Product support role at Linear for customers in Australia or Singapore, handling inbound technical issues across email, Slack, Twitter, and Reddit. It combines debugging and documentation with enterprise support and customer feedback work, and is remote within those two countries.
What you'll do
- Support customers end-to-end, including onboarding, account setup, and debugging
- Resolve inbound issues via email, Slack, Twitter, and Reddit
- Partner with engineering to document and reproduce bugs
- Surface customer feedback trends and insights
- Lead strategic projects to improve support operations
- Deliver high-touch Enterprise support with Customer Success and Sales
What you'll need
- Currently based in Australia or Singapore
- Excellent communication and customer service skills
- Experience working with a technical or engineering user base
- Experience troubleshooting APIs and integration setups
- Ability to reproduce bugs across browsers, Windows, Mac, and Mobile
- Familiarity with SQL, JavaScript, APIs, and GitHub is a plus
- Passion for technology, quality, and Linear’s mission
Skills
Technical troubleshootingAPIs and integrationsSQL, JavaScript, and GitHub familiarityCustomer communicationDocumentationBug reproductionEnterprise supportAsync collaboration
Benefits
Competitive salary and equityPaid time offHealth insuranceDaily meal and coffee stipendPaid co-working spacePaid parental leaveRemote-firstTeam off-sites
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