Taking applicationsChat / Email·Posted 8d ago
Customer Success Manager, Major
DoceboVerified company
Toronto, Ontario (Canada)
Pay
$35–$40/hr
Job type
Full-time · Remote
Hours
Flexible
Location
Toronto, Ontario (Canada
EnglishSenior level
About the role
Customer Success Manager for Docebo's AI-powered learning platform, managing major enterprise accounts to drive adoption, renewals, and expansion. The role is based in Toronto with three days a week in office and requires 5+ years of B2B SaaS customer success experience.
What you'll do
- Act as primary advocate for a customer portfolio
- Drive platform adoption through consultation
- Translate business goals into platform actions
- Become a certified expert in the Docebo product suite
- Engage stakeholders from administrators to executives
- Manage renewals and mitigate churn risks
- Identify organic upsell and cross-sell opportunities
- Collaborate cross-functionally for a unified customer experience
What you'll need
- 5+ years B2B Customer Success experience in SaaS
- Track record helping enterprise clients achieve measurable outcomes
- Ability to simplify complex technical concepts
- Self-driven and autonomous in fast-paced environments
- Strong relationship-building and expectation management
- Willingness to travel up to 25%
- Experience with HR tech, instructional design, or LMS is a bonus
Skills
SaaS customer successAccount renewalsChurn mitigationUpsell and cross-sellLMS expertiseStakeholder managementTechnical translationBusiness acumen
Benefits
Employee Share Purchase PlanHealth benefitsPaid vacation daysFloating holidaysBirthday offParental leave coverageEmployee Resource GroupsCompany-wide events
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Applications close on 18 November.