Customer Service Agent
RayaCXVerified company
On-site — Cairo, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Cairo, Egypt
About the role
RayaCX is hiring a full-time Customer Service Agent to advise telecom clients and improve their customer experience. The role is listed as on-site in Maadi, Cairo, and requires fluency in English and Arabic plus telecom knowledge.
What you'll do
- Provide expert advice and guidance to telecom clients
- Develop strategies to improve customer experience and satisfaction
- Collaborate with cross-functional teams on telecom processes and systems
- Monitor and evaluate implemented solutions
- Ensure clients comply with industry regulations
- Build and maintain strong client relationships
- Address client concerns and issues
- Track competitor activity and market trends
What you'll need
- Bachelor's degree
- Proven track record advising clients
- Strong understanding of telecommunication products and services
- Excellent communication and interpersonal skills
- Ability to analyze data and provide recommendations
- Strong project management skills
- Ability to work independently and in a team
- Fluent in English and Arabic
Skills
About RayaCX
RAYA Customer Experience (RayaCX) provides BPO and customer experience services for Fortune 1000 companies across North America, Europe, the Middle East and Africa. Since 2001 it has run contact centers in Egypt, including Cairo, 6th of October City, Alexandria, Assiut and Hurghada, with English, Arabic and multilingual teams. These roles are on-site.
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