Taking applicationsTechnical Support·Posted 8d ago
Technical Account Manager ‑ Enterprise
PlaidVerified company
San Francisco HQ Seattle Office Raleigh Office New York City Office (United States)
Pay
$65–$94.5/hr
Job type
Full-time · Remote
Hours
Flexible
Location
San Francisco HQ Seattle Office Raleigh Office New York City Office (United States
Open to people in the United States
EnglishSenior level
About the role
A senior technical account management role at Plaid, owning post-sales technical strategy and API integration guidance for enterprise customers. The job is listed for Plaid's US offices and pays $135,192–$196,800 per year.
What you'll do
- Own post-sales technical strategy for enterprise customers
- Guide customers on Plaid integrations and adoption
- Build relationships with technical stakeholders and executives
- Advocate customer feedback into product insights
- Serve as escalation point for technical incidents
- Collaborate with account managers on quarterly goals
- Identify integration optimization and adoption opportunities
- Translate complex technical concepts for different audiences
What you'll need
- 10+ years in client-facing, technology-focused roles
- Enterprise customer experience preferred
- Independently manage complex customer relationships
- Strong technical foundation in APIs, databases, infrastructure, and architecture
- Excellent communication and project management skills
- Build trusted relationships with technical decision-makers and executives
- Strong troubleshooting and ambiguity navigation
- Experience with Postman, SQL, and monitoring/logging platforms a plus
Skills
APIsDatabasesSystem infrastructureArchitectureSQLPostmanMonitoring/logging platformsProject management
Benefits
Health insurance401(k)EquityCommission
Interested? Sign up free to apply
Create your free Remote account to apply with your profile and resume, and see every hand-picked remote role in one place.
Applications close on 18 November.