Advisor I, Customer Service – Thai Tech Support
ConcentrixVerified company
Kuala Lumpur Sentral, Malaysia
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Kuala Lumpur Sentral, Malaysia
About the role
Customer service advisor providing Thai-language technical support via calls and online channels for Concentrix in Kuala Lumpur. The role handles routine customer issues, documents interactions, and may offer additional products or services on full-time rotating shifts.
What you'll do
- Handle inbound and outbound calls or internet inquiries
- Resolve routine customer problems
- Meet contractual KPIs
- Clarify customer requirements
- Greet customers professionally
- Maintain basic product and service knowledge
- Document account information accurately
- Offer additional products or services
What you'll need
- High school diploma
- Three to six months relevant experience preferred
- Strong customer service orientation
- Strong computer navigation skills
- Ability to communicate effectively
- Ability to multitask and adapt quickly
- Ability to rotate shifts
- Patience in customer contact situations
Skills
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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